HeroMed - Inspired by your passion

Case studies & real heroic stories

Practice gains patients like never before

Since adopting HeroMed, Goosen & Barter Physiotherapists has seen a surge in patient growth - fuelled by streamlined admin, faster billing, and seamless communication. With more time to focus on care and less on paperwork, the team delivers a smoother, more professional patient experience from first contact to final invoice. Patients are referred more confidently, return more often, and recommend the practice thanks to clear handovers, real-time updates, and the responsive, compassionate environment that HeroMed helps make possible. It’s not just better operations - it’s better reputation, and it’s attracting more clients than ever before.

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Practice Management

September 01, 2024•9 min read

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Case Study:

Tarryn Graham Physiotherapists

Specialised Women’s Health & NMS Physiotherapy | Salt Rock, South Africa

Client Snapshot

Practice Name: Tarryn Graham Physiotherapists

Location: Salt Rock, KZN, South Africa

Practitioner: Tarryn Graham, Founder & Sole Physiotherapist

Focus Areas: Women’s Pelvic Health, NMS Conditions, Sexual Health

Website: tarryngrahamphysio.com

Background:

Tarryn Graham is a Stellenbosch-qualified physiotherapist (Class of 2002) with over two decades of experience spanning musculoskeletal, sports, and pelvic health care. After initially working in hospitals and private outpatient settings, she found her true calling in women's health, completing postgraduate studies in both NMS and Women's Health. By 2012, she launched her own practice—

Tarryn Graham Physiotherapists

—serving both in-hospital and outpatient patients, with an 80% focus on women's pelvic health.

Today, Tarryn’s home-based outpatient clinic in Salt Rock offers a deeply specialised, discreet, and empowering environment for women dealing with complex pelvic and sexual health concerns. As a solo practitioner, she manages all aspects of her practice—from clinical care to administration—while balancing family life as a mom.

Challenges Before HeroMed

Running a specialised solo practice came with real administrative pain points:

Her previous billing system lacked clinical integration, forcing her to manage notes on paper—resulting in inefficiencies, security concerns, and risk of lost records.It wasn’t cloud-based or mobile-accessible, meaning she could only do admin at night, chained to a desktop.The disconnect between billing, assessments, and patient notes led to duplicate work and lost time—critical for a one-person business.

Why She Chose HeroMed

Tarryn needed a platform tailored to the real workflow of a physiotherapist, and HeroMed delivered:

All-in-one system: Notes, assessments, and billing in one platform—no more fragmentation. Mobile-friendly & cloud-based: Whether she’s on her iPad at a coffee shop or waiting in the car at school pickup, Tarryn can manage her admin from anywhere. Fair pricing & flexibility: HeroMed accommodates both EDI claims and private rates—a perfect fit for her hybrid billing needs.

The Impact: From Paper Chaos to Paperless Claim

Since moving to HeroMed, the transformation has been remarkable:

Tarryn is now almost fully paperless, with securely stored notes and streamlined billing. Admin that once ate into her evenings is now handled on the go—freeing up time and improving profitability. HeroMed has empowered her to run her practice more efficiently, with room to grow. Should she scale her team, access and roles are already built in.

Support That Feels Like a Team

Tarryn describes HeroMed’s support team as "outstanding, responsive, and clear." Questions are addressed quickly, and help is always available—giving her peace of mind and confidence in the system.

In Her Words

“HeroMed has helped me become an almost paperless practice. It’s allowed me to co-ordinate treatments and billing with ease, even while juggling family life. My profitability has increased simply because I have more time for patients - not paperwork.”

Case Study:

Goosen & Barter Physiotherapists

Powering Precision and Compassion in East London’s Allied Health Landscape

Client Snapshot

Goosen & Barter Physiotherapists was born from the union of two high-performing solo practices, merging the visions of Juan Goosen and Caelyn Barter into one cohesive allied health powerhouse. With over a decade each of physiotherapy expertise, they’ve created a space designed for excellence.

Beach Road Health Centre

Bringing together a full spectrum of practitioners under one roof in Nahoon, East London.

From hospital wards to home visits, their team of 5 full-time physios, supported by locums, admin, and a multidisciplinary group of OTs, dietitians, psychologists and speech therapists, treat an extensive range of adult conditions across in-patient and out-patient settings.

Background:

The practice is deeply rooted in adult rehabilitation and acute hospital care, including:

Orthopaedic and post-surgical rehab ICU and medical ward physiotherapy Oncology, neurological, and cardio-pulmonary rehab Musculoskeletal and sports therapy Women’s health and home-based care

With Caelyn’s focus on ICU and holistic rehabilitation and Juan’s expertise in orthopaedics and sports injuries, patients receive targeted, outcome-driven care with compassion at its core.

To deliver high-quality, efficient, and compassionate physiotherapy that empowers each patient to achieve their highest level of independence.

Challenges Before HeroMed

Prior to adopting HeroMed, the practice’s growth was hindered by:

Disjointed Systems: Billing and notes were managed separately, requiring admin-heavy workflows that delayed claims and patient follow-ups. Lack of Real-Time Claims: Submissions were slow, often delayed by up to 2–4 weeks due to inefficient processes. Paper Chaos: Notes were on loose paper, stored manually or photographed at hospital bedsides—creating unnecessary admin stress and risks. Inefficiencies in Team Handover: Lack of integration meant more room for human error and additional admin during clinician handovers.

Why HeroMed Made Sense

The HeroMed platform stood out with its allied health DNA - tailored features, clean workflows, and integrated tools designed specifically for physiotherapists.

“The HeroMed team gets us. They understood the allied health landscape in ways other systems simply didn’t.”

Impact of HeroMed on the Practice

Operational efficiency:

Real-time claims & batch submissions meant improved cash flow and faster remittances.

Integrated notes and billing reduced duplication and improved clinician handovers.

Mobile access empowered therapists to work efficiently on the go—no more desktop-only bottlenecks

Team Empowerment:

Admin staff were freed up to focus on collections and patient service. Physiotherapists could bill instantly, take ownership of patient files, and reduce back-and-forth between departments. The transition to a paperless, integrated system improved documentation, saved time, and reduced risk.

“Now, looking back, it seems archaic how we used to work. HeroMed’s impact has been game-changing.”

Measurable Results:

Improved debt collection from faster submission and follow-ups.

Better financial reporting via monthly dashboards and custom reports.

More time with patients—not paper

Feedback & Experience with the HeroMed Team

The Goosen & Barter team highlighted the HeroMed support experience as responsive, clear, and proactive. Issues are logged quickly via email or WhatsApp. Resolutions are fast, with clear communication throughout. The HeroMed support team is consistently available and collaborative

“We’re super grateful. Our entire practice is more streamlined, connected, and efficient because of HeroMed.”

The Hero Impact

"Thanks to HeroMed, Goosen & Barter Physiotherapists now operate as a high-functioning, integrated team—serving their patients with precision and compassion, powered by a platform designed to help heroes do what they do best."