Yes! We offer discounts for startups and newly formed practices. We understand the challenges of getting up and running, so we're happy to support you with flexible pricing. Please contact us to discuss your specific situation - we’d love to help.

Our subscription and extra users are predictable and billed monthly in advance, providing forecasted costs for your core services. Pay-per-use items, such as EDI, Locums, SMS or certain ad-hoc features, are only billed at the end of the month because we can only calculate those once they've occurred.

No hidden fees - transparency is our policy. We don’t charge onboarding fees for standard setups. However, if you require custom configuration or advanced support, a once-off setup fee may apply. This is rare and always quoted upfront if needed.

You can use HeroMed on unlimited devices. Whether you're on a desktop, tablet, or mobile - at the clinic or on the move - there’s no extra charge per device. We keep pricing simple and effective, charging only per user or locum.

Absolutely. We offer a 14-day free trial with no obligations, no credit card required, and full access to HeroMed's features. It's the perfect way to explore the system and see how it fits your practice before making any commitments. If you decide not to continue, there’s nothing to cancel - your trial simply ends.

You can cancel monthly subscriptions at any time with one full calendar month’s notice—no hassles, no penalties. If you're on an annual contract, it will renew automatically each year and must be seen through to the end of the term before cancellation.

Why the commitment? These longer-term agreements help us keep our subscription costs low, while allowing us to employ high-quality staff, maintain consistent support, and continue delivering excellent resources at affordable prices. It's how we keep HeroMed running smoothly for all our clients.