HeroMed - Where Medical meets Digital

Coding & tariffs made simple

A breath of fresh air! In South Africa, medical scheme billing rules can get complex - especially with each allied health specialisation requiring its own unique codes, tariffs, and modifiers. HeroMed takes the hassle out of it all by automatically applying the correct billing rules based on your practice type. From physiotherapists to psychologists, every discipline is covered with precision. Our system seamlessly imports the latest tariffs directly from the schemes, ensuring you’re always billing accurately - without downloads, manual updates, or confusion. HeroMed does the heavy lifting behind the scenes so that you can focus on what matters most: delivering great care, and spending more time with your family!

We do the heavy lifting


HeroMed automatically provisions the correct billing codes and modifiers based on your specialisation - right from setup. Our system stays up to date with the latest medical tariffs and pricing schedules, importing them seamlessly in the background to keep your billing accurate, compliant, and stress-free.

How we Specialise


A breath of fresh air - Gone are the days of manual rate checks, imports and updates; we handle all industry tariff updates for you, ensuring accuracy and efficiency in invoicing. HeroMed automatically updates scheme tariffs without any intervention required, streamlining the process and eliminating the need for third-party subscriptions or manual installations*.

We're purpose-built for allied health professionals like you. Every feature, every workflow, and every billing rule is crafted with your specialisation in mind, so you’re not bending your practice to fit the system - the system fits you. We’ve done the grunt work, taken the hits, and learnt the hard lessons so you don’t have to. We've walked the road with real practitioners across a wide range of disciplines, and yes—we've got the T-shirt. That experience has allowed us to develop a deep understanding of what you need, what frustrates you, and what makes your day easier. The result? A platform that makes setting up, switching from clunky old systems, and running your practice smoother, simpler, and smarter from day one. You do the healing—HeroMed handles the rest.

Coding


Say goodbye to the mistakes of manual data entry. HeroMed automatically populates the correct billing codes based on your profession and specialisation - ensuring compliant, error-free billing every time. Just get coding and billing.

Tariffs

Our system seamlessly pulls the latest medical aid tariffs from South African schemes, keeping your rates up to date without downloads or effort. You bill with confidence, knowing it’s all accurate.

Modifiers


Our smart billing engine empowers you to apply the required modifiers based on session type, treatment length, or specialisation and scheme compliance - helping you stay compliant and avoid unnecessary rejections.

ICD10

Not all ICD's are the same.
We’ve built location specific ICD-10 support directly into HeroMed. Easily search, select, and apply the right diagnostic codes for every consult—easy lookups, no confusion.

NAPPI


Quickly add relevant NAPPI codes to your invoices with intelligent search of your custom-loaded lists. Perfect for billing consumables, supplements, or treatment products with scheme traceability.

Custom Codes


Create preset codes and bundled combinations for common treatments or packages. Bill faster, with fewer clicks, and ensure consistency across your team—billing perfection, simplified.

Is that all there is?

Explore 9 powerful features

Seamless Billing Workflows:


From treatment to invoice, HeroMed transforms complex billing into a smooth, automated process. Services are linked to your workflow stages, with codes, units, and modifiers pulled in automatically—making billing fast, accurate, and hands-off.

Smart Workflow Stages:


Built around how real practices operate, HeroMed’s workflow stages guide your team step-by-step—from booking to consult to payment. Each stage is smart, connected, and triggers the next action, ensuring nothing slips through the cracks.

Integrated Accounts & Claim Tracking:


HeroMed brings your clinical and financial worlds together. Submit claims in real-time via EDI, receive instant scheme feedback, and reconcile payments with remittance advice—right inside your system, with no need for external tools.

Automated Reminders & Notifications:


Keep patients informed and reduce no-shows with smart SMS and email reminders. Appointment confirmations, follow-ups, and custom messages are sent automatically -no manual effort required.

Comfortable Digital Intake Forms:


Enhance your patient experience with branded, mobile-friendly intake forms that can be completed before arrival. Forms are linked to appointments and patient files, reducing admin and improving data quality.


Complete Communication History:


HeroMed keeps every message in one place. Track the full conversation trail—whether it’s appointment updates, clinical notes, billing queries, or patient questions. Every interaction is logged, time-stamped, and stored securely in the patient record for full transparency and continuity of care.

Clinical notes empowered:


Create professional referral letters, progress notes, and treatment summaries in seconds. HeroMed auto-populates patient and session data into your templates—saving time and ensuring consistency across your team.

Email, Print, or Save with One Click:


Easily send letters and prescriptions via email, print them on the spot, or rather securely store them in the digital patient file. All documents are tracked, time-stamped, and linked to the relevant appointment or workflow stage.

Track Delivery & Access History:


Know exactly what was sent, when, and to whom. HeroMed records the delivery status and access history of every letter, report, and script—giving you complete visibility and medico-legal peace of mind.

Our Heroes

We're humbled and inspired by the incredible journeys of our heroes. Exploring the experiences of practitioners who have embraced HeroMed's powerful MedicalCRM reveals a narrative of heightened efficiency, improved patient care, and streamlined workflows. Join us in the collective celebration of success and innovation in healthcare management, as we continue to empower practitioners and redefine the future of medical practice. Read more about some of these inspiring stories in our Case Study and Heroic Stories page...

Caelyn Barter - Physio

"HeroMed SAVES THE DAY!

HeroMed is a user friendly, simple yet comprehensive system that makes admin a breeze! Their team is incredibly helpful! HeroMed will make anyone's life easier."

Sedisha Brink - Physio

“HeroMed software is revolutionary as it has been designed in collaboration with real people whom are industry leaders. This ensures that all components such as clinical notes are relevant to current practice.” – B.Physio (UDW), MSc. Adv. Physio (KCL)."

Read Our Latest Blogs

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5 Steps to Improve Cash Flows for Best Medical Practice Management

5 Steps to Improve Cash Flows for Best Medical Practice Management

5 Steps to Improve Cash Flows for Best Medical Practice Management ...more

Practice Management

September 01, 20249 min read

FAQ'S

What separates HEROMED from competitors?

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What if I want to cancel my contract?

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How does HEROMED secure my practice?

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